Template notice: please confirm these terms against your actual ordering and refund practices, and have them reviewed before launch.

This policy explains how subscriptions, payments, changes and refunds work for meals ordered through Kids Cuisine Santé.

Ordering & billing

Meals are ordered in advance by the week or term through your account. Payment is collected online at the time of ordering. Pricing is set per school and shown to you during registration.

Changes, pauses & cancellations

• You can change, pause or cancel upcoming meals from your Meal Dashboard.
• Changes must be made before the applicable cut-off time (confirmed at registration) so we can plan fresh preparation.
• Cancellations made before the cut-off are eligible for credit or refund as described below.

Refunds

• Meals cancelled before the cut-off time are refunded or credited to your account.
• Meals already prepared or served are generally not refundable.
• If we miss a service day on our end, or a meal is not served as ordered, you’ll receive a full credit or refund.

Missed or absent days

If your child is absent, cancel the affected days before the cut-off to receive a credit. Uncancelled meals prepared for absent days are not refundable.

Contact

Questions about billing or a refund? Reach us via our Contact page and we’ll help.